Your Privacy - Our Commitment
We respect and value your trust in us and your privacy is very important to us.
User Information Collected
Collection of Information:
You can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Wherever possible, we indicate which fields are required and which fields are optional. You may have the option not to provide information by choosing not to use a particular service or feature on the Website. We may automatically track certain information about you based upon your behaviour on our Website. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.
Type of Information
We may collect the following personally identifiable information about you:
a. Name including first , middle and last name.
b. Primary email address.
c. Alternate email address.
d. Mobile phone number and Land phone No.
e. Postal address details with postal code.
f. Financial info
g. Opinions of features on our websites.
h. Other information as per our registration process.
i. About the pages you visit/access.
j. The links you click on our site.
k. The number of times you access the page.
l. No of times you have availed services or making transactions with us
m. Your purchase history with us and our affiliates/associates and program partners.
You can delete your account at any time. However, your information may remain stored in archive on our servers even after the deletion or the termination of your account.
We will collect anonymous traffic information from you when you visit our Website. We will collect personally identifiable information about you only as part of a voluntary registration process, on-line survey, or contest or any combination thereof
Use of the Information Collected
We use personal information to provide the services you request. To the extent we use your personal information for marketing and advertisement to you, we will provide you the ability to opt-out of such uses.
You agree that we may use personal information about you to improve our marketing and promotional efforts, to analyze site usage, improve the Website's content and product offerings, and customize the Website's content, layout, and services. You agree that we may use your personal information to contact you.
We use your personal information to:
a. resolve disputes
b. troubleshoot problems
c. measure consumer interest in our products and services,
d. inform you about online and offline offers, products, services, and updates;
e. customize your experience
f. detect and protect us against error, fraud and other criminal activity
g. enforce our terms and conditions and as otherwise described to you at the time of collection
h. To provide information or interactive services through this website, to your e-mail address or, where you wish it to be sent by post, to your name and postal- address.
i. to seek your feedback or to contact you in relation to those services offered on the our website
j. to process orders or applications submitted by you
k. to administer or otherwise carry out our obligations in relation to any agreement you have with us
l. To process and respond to requests, improve our operations, and communicate with you about our services and businesses.
In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users' activity on our Website. We may identify and use your IP address to help diagnose problems with our server, and to administer our Website.
Your IP address is also used to identify you and to gather broad demographic information. We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences.
Information We Share
User’s Choice with Respect to the Information Collected
We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account. You may change your interests at any time and may opt-in or opt-out of any marketing / promotional / newsletters mailings. You may update your information and change your account settings at any time.
We reserves the right to send you certain service related communication, considered to be a part of your account without offering you the facility to opt-out.
Upon request, we will remove/block your personally identifiable information from our database, thereby cancelling your registration. However, your information may remain stored in archive on our servers even after the deletion or the termination of your account. If we plan to use your personally identifiable information for any commercial purposes, we will notify you at the time we collect that information and allow you to opt-out of having your information used for those purposes.
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Head – RelianceOne Team
Reliance Retail Limited
Reliance Corporate Park,
Thane Belapur Road,
Ghansoli, Navi Mumbai - 400701
Time: Monday to Friday (10:00 Hours – 18:00 Hours)
Security of Information Collected
Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access. Our servers are accessible only to authorized personnel and that your information is shared with respective personnel on need to know basis to complete the transaction and to provide the services requested by you. Although we will endeavour to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet or telecom or other network/s cannot be made absolutely secure. By using this Website you agree that we will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties. To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we will employ reasonable security practices and procedures and current internet security methods and technologies in compliance with Information Technology Act, 2000 and rules made there under.